Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Shipping & Restocking Fee

• Return Shipping: Customers are responsible for providing and paying for return shipping.
• Restocking Fee: A 10% restocking fee will be deducted from your refund amount to cover processing and handling.

How to Start a Return

To start a return, you can contact us via WhatsApp at +970 597 167 751 or email us at holoul.decor15@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned. Based on our store policy, the following items are non-returnable:

• Adhesives and fixing materials (after opening).
• Insulation foam sprays.
• Custom-cut products (special orders).
• Items damaged due to misuse.

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (minus the 10% restocking fee). Please remember it can take some time for your bank or credit card company to process and post the refund too.